Service · Website maintenance & support

Website maintenance & support — senior, no ticket queue.

Managed website care plans for South African businesses — WordPress and static sites, security patches, backups, uptime monitoring, content edits and on-call support from the humans who built or rebuilt your site. No offshore desk, no monthly excuses.

Website maintenance & support

Websites break. Silently. Constantly.

Plugins go stale, PHP versions bump, SSL certificates expire, backups quietly stop running, page speed drifts, security patches don't get applied, and one day the site is either broken, hacked, or crawling. Most South African businesses only find out when a customer emails to say the site's down.

Ikonik Studio care plans keep websites alive — WordPress, WooCommerce and hand-coded static sites. Weekly patching, off-site backups, uptime monitoring, Core Web Vitals tracking, security scans and small content edits — all handled by a senior team that knows your build.

What's included

Everything under the hood, quietly done.

Every care plan covers the full technical stack — security, backups, performance, uptime and content — plus a real person on the other end when something needs a human.

01

Weekly security & core updates

WordPress core, plugin and theme updates applied and tested on staging before production. Static sites patched via secure dependency updates.

02

Off-site daily backups

Full site + database backups running daily to secure off-site storage, with monthly restore drills so we know they actually work when needed.

03

Uptime monitoring

1-minute uptime checks with instant alerts. If the site goes down at 02h47, we know before you do — and are already looking at it.

04

Security hardening & scans

Malware scanning, firewall rules, login protection, file integrity monitoring and vulnerability patching. POPIA-friendly practices baked in.

05

Performance & Core Web Vitals

Monthly performance audits, LCP / INP / CLS tracking, image optimisation, caching tuning and slow-page fixes so Google Search Console stays clean.

06

Content updates & small edits

Every plan includes monthly content edit hours — swap images, tweak copy, add a page section, update a menu. Larger changes get a quote.

Monthly care plans

Simple pricing. No ticket queue.

Three tiers, all month-to-month, all delivered by senior humans. Larger and enterprise plans are quoted after a short call — email volume, multi-site, multi-currency ecommerce, custom integrations.

Starter

Essential care

R850 / month
  • Weekly WordPress or static updates
  • Daily off-site backups
  • Uptime monitoring & alerts
  • Monthly security scans
  • 1 hour content edits / month
  • Response inside 1 business day
Start on Essential
Ecommerce & enterprise

Priority care

R4,500+ / month
  • Everything in Managed
  • WooCommerce & checkout monitoring
  • Senior on-call for site-down events
  • Integration & API monitoring
  • 6 hours content / dev / month
  • Monthly strategy call
Get a Priority quote
How we onboard

Four steps. Zero drama.

Every care plan starts with a full technical audit. If the site's fixable, we bring it in. If it needs a rebuild first, we say so up-front — no surprises three months later.

01

Technical audit

Full plugin, theme, hosting, security, backup and Core Web Vitals audit. Written report in your inbox inside a week.

02

Handover & hardening

Fix urgent issues, harden security, wire up backups & monitoring, connect a staging environment and lock down access.

03

Care plan live

Weekly patching, daily backups, uptime alerts and monthly reports begin. Slack or email support channel opens for content edits.

04

Monthly reporting

Monthly report covering updates applied, uptime %, Core Web Vitals, security events and hours used — plus a short "state of the site" note.

Locations we serve

Website support across South Africa.

Website care is fully remote — but if you want us on-site for handover, planning or a stakeholder walkthrough, we're a short drive from most Gauteng offices and travel further for larger engagements.

Common questions

Straight answers about website care plans.

How much does website maintenance cost in South Africa?
Ikonik Studio website care plans are a fixed monthly retainer sized to your site — a boutique static site (updates, backups, uptime monitoring, content edits) through to larger WordPress installs with WooCommerce, multiple integrations and senior on-call support. Priced up-front after a short scoping call, no hidden fees, month-to-month contract.
Do you maintain WordPress sites you didn't build?
Yes. Every care plan starts with a full technical audit — plugin inventory, security scan, backup verification, Core Web Vitals baseline and hosting review. If the site is fixable, we bring it into the retainer. If it needs a rebuild first, we say so up-front.
How fast do you respond to support requests?
Essential tier — inside 1 business day. Managed tier — same-day. Priority tier — same-day, plus senior on-call for site-down events (usually inside a couple of hours during business hours). No ticket queue, no offshore support desk.
Can I cancel my care plan?
Yes. All care plans are month-to-month with 30 days notice. We hand over all credentials, backups, staging environments and documentation — no lock-in, no hostage tactics.
Do you offer nonprofit rates for NPO / PBO websites?
Yes. Registered nonprofits, PBOs and Section 21 companies get 25–40% off standard care plan pricing. We just need your PBO / NPO registration number.
What happens if my site gets hacked?
On Managed and Priority tiers, we detect it (integrity monitoring, malware scans), contain it (block affected files/access), clean it (restore from a known-good backup, patch the vulnerability), and give you a written incident report. Included in the plan — no surprise emergency fees.
Ready to start

Site feels neglected? Let's bring it back to life.

Tell us where the site is hosted, how it was built and what's worrying you — we'll come back with an audit, a recommendation and a fixed monthly price.