Reviews & reputation.
Review generation, response strategy and reputation management for brands that want to be trusted before they're considered.
FixedPrice upfront
WeeklyDemos with the team
24hQuote turnaround
Review generation, response strategy and reputation management for brands that want to be trusted before they're considered.
Most South African businesses ask for reviews once, get five, and never think about it again. Meanwhile competitors run review acquisition automation that quietly stacks up dozens per month — and steadily out-ranks them in the local pack.
Ikonik Studio builds review acquisition flows that trigger at the right moment (post-purchase, post-service, post-appointment), handle bad-review escalation privately before they land publicly, and syndicate review content back to your site as fresh social proof. Google, Facebook, Trustpilot, HelloPeter and industry-specific platforms.
Acquisition automation, filtering, response management, monitoring, syndication back to the site — the full loop.
Trigger-based review request flows — SMS, email, WhatsApp — timed to fire when the customer's happiest.
Pre-review filter that routes unhappy customers to a private support flow before they land publicly.
Response strategy, templates for common scenarios, escalation flows. Every review responded to within 24 hours.
Weekly alerts on new reviews across Google, Facebook, Trustpilot, HelloPeter, industry platforms and social mentions.
Live review carousel and aggregate rating badges on your site, plus AggregateRating schema for rich results in search.
Per-location review dashboards for multi-store, multi-branch or multi-practitioner businesses. Rank + rating tracked per location.
Reviews engagements run on a monthly retainer with weekly review reports and a live reputation dashboard.
Current review count, rating average and platform coverage. Reputation baseline set across every platform.
Automation platform, trigger integration with your POS/CRM/booking system, response templates, filter logic.
Reviews start flowing, response management runs on our side, on-site widgets go live, weekly reports.
Optimise trigger timing, expand platforms, refine response templates. Continuous rating growth.
Review acquisition and reputation management run fully remote — automation platforms, dashboards and response management all handled from the studio.
Home base. Review acquisition and reputation management for JHB retail, hospitality and services.
Read moreCape Town hospitality, tourism, retail and D2C — review flows and reputation monitoring.
Read moreKZN retail, hospitality and lifestyle brands — Google reviews plus HelloPeter monitoring.
Read morePretoria corporate, professional services and multi-location businesses — reputation at scale.
Read moreTell us where your reputation is now and where it needs to be. We'll come back with an audit, scope, price and a plan.